We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use and disclose personal information when you visit our website.
When you visit our website, we may collect certain information automatically, including your IP address, browser type, operating system, referring URLs, device information and other technical information about your usage. We may also collect information through cookies and similar tracking technologies. if you voluntarily provide us with personal information through forms or other means (such as your name, email address or other contact information), we may collect and store that information.
We take reasonable measures to protect the security of your personal information and to prevent unauthorized access, disclosure, alteration or destruction of data.
We may update this Privacy Policy from time to time by posting a new version on this page.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.
By using our website, you consent to the collection, use and disclosure of your information as described in this Privacy Policy.
Coastal Point of Sale LLC
SMS / Text Messaging Communications
Effective Date: February 24, 2026
1. Introduction
Coastal Point of Sale LLC (“Company,” “we,” “us,” or “our”), located in Mobile, Alabama, is committed to protecting the privacy of individuals who interact with us via SMS/text messaging through our OOMA business communications platform. This Privacy Policy describes how we collect, use, and protect information in connection with our text messaging program.
By providing consent to receive text messages from us, you acknowledge and agree to the practices described in this Privacy Policy.
2. Scope of This Policy
This Privacy Policy applies specifically to SMS/text message communications sent and received by Coastal Point of Sale LLC using OOMA’s business texting platform. It covers communications with:
- Current and prospective customers and clients
- Leads and sales prospects
- Vendors and business partners
3. Information We Collect
3.1 Information You Provide
When you interact with us via text message, we may collect the following:
- Your mobile phone number
- Your name and business contact information (as previously provided to us)
- The content of text messages sent and received
- Date, time, and frequency of communications
3.2 How Information Is Obtained
We collect your mobile phone number and consent to text you through verbal consent provided during an onboarding or sales call. By verbally agreeing to receive text messages from Coastal Point of Sale LLC, you are opting into our SMS communications program.
4. How We Use Your Information
Coastal Point of Sale LLC uses text messaging communications exclusively for legitimate business purposes related to our point-of-sale products and services, including:
- Providing IT support updates and technical assistance notifications
- Communicating the status of open support tickets
- Coordinating installation appointments and scheduling
- Following up on service requests and resolutions
- General business communications related to our products and services
We do not use text messaging for unsolicited marketing, spam, or any purpose unrelated to the services we provide.
5. How We Protect Your Information
We take the protection of your personal information seriously. Coastal Point of Sale LLC implements appropriate technical and organizational measures to safeguard the information transmitted through our OOMA text messaging platform, including:
- Access controls limiting who within our organization can send and review text communications
- Use of OOMA’s secure, business-grade communications infrastructure
- Internal policies governing appropriate use of our messaging platform
6. Sharing of Your Information
Coastal Point of Sale LLC does not sell, rent, trade, or otherwise share your personal information, including your mobile phone number or message content, with any third parties for any purpose. Your information is used solely for direct communications between you and Coastal Point of Sale LLC through our OOMA platform.
The only limited exception is that OOMA, as our communications service provider, processes messages through its platform infrastructure in order to deliver messages. OOMA is bound by its own privacy and security policies.
7. Opting Out
You may opt out of receiving text messages from Coastal Point of Sale LLC at any time by replying STOP to any text message we send you. Upon receipt of your opt-out request, we will promptly remove your mobile number from our active messaging list. You may also contact us directly to request removal from our texting program.
Please note that opting out of text messages does not affect our ability to contact you through other channels, such as phone or email, unless you separately request otherwise.
8. Message Frequency and Rates
Message frequency will vary based on the nature and status of your support tickets, installations, or other service interactions. Standard message and data rates may apply depending on your mobile carrier and plan. Coastal Point of Sale LLC is not responsible for any charges imposed by your mobile carrier.
9. Retention of Information
We retain text message communications for a reasonable period as necessary to fulfill the business purposes described in this policy, to resolve disputes, and to comply with applicable legal obligations. When information is no longer needed, it will be deleted or de-identified in accordance with our data retention practices.
10. Children’s Privacy
Our text messaging program is intended for business contacts and is not directed at individuals under the age of 13. We do not knowingly collect personal information from minors through our SMS communications.
11. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected with a new effective date at the top of this document. We encourage you to review this policy periodically. Continued participation in our text messaging program after changes are made constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our text messaging practices, please contact us:
Coastal Point of Sale LLC
Mobile, Alabama
Email: support@coastalpointofsale.com
Phone: 251-328-4876
Website: www.coastalpointofsale.com
This Privacy Policy was prepared for Coastal Point of Sale LLC | Effective February 24, 2026